EDP Operation - This Page Provided as Part of the Complaint on Red Book
For the Latest Update of EDP Operation, Please see the Link: https://www.rozen-bakher.com/iccg-announcements/op093
https://www.rozen-bakher.com/iccg-announcements/07/03/2023-1239
ICCG Announcement: 07 March 2023.
EDP Operation - Highlights
The System of EDP Falls Down when the contract was made by Dr. Rozen-Bakher. Following the rental apartment in Lisbon, in mid-October 2022, Dr. Rozen-Bakher made a contract with EDP for electricity and gas (the gas used only for showers). When the contract was made, the system of EDP falls down, so Dr. Rozen-Bakher was not able to sign the contract or get it, so EDP sent her by email the contract after that (see below). Importantly, for Dr. Rozen-Bakher it was no surprise that the system of EDP fell down during the contract because it’s happened too many to count when Dr. Rozen-Bakher made a contract or get a service, such as the case of the fall down of the system of ING when Dr. Rozen-Bakher opened a bank account in Netherlands in 01/2020 (see ING Operation), so the bank account did not open at the same day, but a three days later, which likely allows ICCG to manipulate somehow the Dutch bank account of Dr. Rozen-Bakher, or as the case of the fall down of the system of the ‘citizens store’ in Lisbon in mid-2018 when Dr. Rozen-Bakher and her son got the EU health insurance cards, which was likely done by ICCG in trying to prevent the getting of the health cards, two days before the travelling of Dr. Rozen-Bakher and her son from Portugal to England.
EDP did not mention the amount of the FIX payment when the contract was made. When the current contract was made with EDP in mid-October 2022, the representative lady of EDP did not mention the amount of the fixed price of EDP but only that it will be under the plan of 6.9KV, so unclear if the amount that was charged after that by EDP indeed reflect the original contract amid the suspected SMS in 11/2022 that mentioned that the contract with EDP voids (for more information, see below), as well as due to the ‘Taking Money’ from the bank account instead of via ‘Direct Debit’ for EDP payment (see below), regardless of the vanished second meter reading from EDP system (see below).
Contradiction information regarding the insurance of EDP. When the current contract was made in mid-October 2022, the representative lady of EDP argued that we will pay 8 Euro per month for the insurance with the ability to cancel it at any time, but EDP charged 14 Euro per month instead of 8 Euro per month. Note, the current contract indeed mentioned 14 Euro, but the contract was sent after that by email due to the fall down of the EDP system, so Dr. Rozen-Bakher has no opportunity to see this contradiction in the EDP office when she made the contract in mid-October 2022. Only two months later, she noticed the gap in the amount of EDP insurance, but when she informed EDP in 02/2023 about it, then the representative of EDP ignored the complaint about the gap and he even argued that it’s not possible to cancel the insurance, despite that the email of EDP mentioning that it’s possible (see below).
EDP replaced the old Meter Reading of the electricity with a new Smart meter-reading when Dr. Rozen-Bakher entered the Apartment. When EDP connected the apartment of Dr. Rozen-Bakher to the electricity, the old meter-reading (see below) did not work, so the technician of EDP replaced it with a new smart meter-reading, so the meter-reading at the beginning was 000000. However, unfortunately, ICCG can easily manipulate smart-meter-reading via cyber, rather than an old one, regardless of the ability to change the meter-reading on the system of the electricity provider or even to vanish meter-reading if it’s too low for ICCG to increase the costs of the electricity & gas bills, as likely done by ICCG when the second meter-reading vanished from EDP system (see below), as well as what done by ICCG since 2019 (see above Electricity & Gas Bills Operation).
Starting Using the gas at the start of November 2022 instead of in mid-October 2022 amid 3 times approval of gas tests by EDP. The gas in the apartment is used only for showers for 2 persons. However, amid 3 times approval of gas tests by EDP (1 test on the EDP insurance and two tests by paying 50 Euro cash for each test), then the using of the gas began at the start of November 2022, namely around 3 weeks after the entry to the apartment.
Suspected SMS that mentioned that the contract with EDP voids. On 15 November 2022, Dr. Rozen-Bakher received a suspected SMS that her contract with EDP Voids, despite that she did not make any change to the contract. Likely that ICCG cancelled the original contract and made instead ICCG-Contract on behalf of Dr. Rozen-Bakher and without her permission. (see below the SMS in Portuguese and its translation to English.). This manipulation likely explained why after the first payment via the direct debit, the other payments were not via the direct debit but via ‘taking money’ from the bank account without permission for that. Besides, this manipulation likely explained why the second-meter reading vanished from the system of EDP.
Bank Payments to EDP - ‘Taking Money’ instead of via ‘Direct Debit’. Only one time, on 28 November 2022, EDP charged via the direct debit that Dr. Rozen-Bakher authorised when she made the contract (see below), while after that, it was done via ‘Taking Money’ from the bank account (see below), despite that Dr. Rozen-Bakher gave authorization to EDP only to collect money via Direct Debit. To clarify, Dr. Rozen-Bakher did not authorize EDP to make any payment, rather than Direct Debit, so all the ‘Taking Money’ by EDP during the months 12/2022-02/2023 were done without the authorization of Dr. Rozen-Bakher. Nevertheless, on 07 March 2023, Dr. Rozen-Bakher cancelled the direct debit to EDP when EDP sent a bill based on a ‘Forced non-fixed contract’ that Dr. Rozen-Bakher refused to sign with EDP (For more information, see below).
Vanished Second-Meter from the System of EDP. A Meter Reading was done twice after replacing the old electricity meter-reading with a new smart meter-reading when Dr. Rozen-Bakher entered the apartment in mid-October 2022. Despite it, at the end of 02/2022, only one single meter reading appears on the system of EDP, according to the representative man of EDP. More specifically, the meter reading from 11/2022 showed on the system of EDP, while the meter reading from 02/2023 vanished from the system of EDP, which is likely related to the manipulation of payments not via the Direct Debit since 12/2022, as well as to suspected SMS from 11/2022 about that the contract with EDP voids.
Forced Not-Fixed Contract by EDP. At the end of 02/2023, Dr. Rozen-Bakher and her son came to the EDP in Lisbon in order to clarify several issues, such as the insurance of EDP and the options of payments to EDP including comparing between a fixed contract versus a non-fix contract. At the start of the conversation, Dr. Rozen-Bakher said that she was interested in a non-fixed contract, but when she found out about the vanished second-meter reading and about that the discount for an unemployed person is given at the end of the year, then she informed the representative of EDP that she decided not to sign the new contract and to stay with the current one. However, the representative man of EDP tried to FORCE the change by arguing that he already changed it on his computer, despite that Dr. Rozen-Bakher did not sign the new contract yet. Even after when Dr. Rozen-Bakher insisted that she is not going to sign the new contract, then the representative of EDP continued to FORCE the change by arguing that he made the change on the computer. The meeting at EDP ended without an agreement - the representative of EDP continued to FORCE the new contract, while Dr. Rozen-Bakher insisted that she is not going to sign the new contract. Based on the behaviour of the representative of EDP, then EDP does not need contracts nor to ask customers to sign them, because the representatives of EDP act upon what they put on the computer, regardless of if the customers agree to sign the contract, yes or no. Worse, a few days after that, Dr. Rozen-Bakher got a High Bill of 800 Euro (see below) based on a FORCED non-fix contract, while after that, a second bill of 237 Euro (see below), regardless of the fact that these bills are based on the ‘Vanished Second Meter Reading’.
Differences between the two invoices of the FORCED non-fixed contract regarding the financial details. First, unclear how the bank account of Dr. Rozen-Bakher appears on the invoice without mentioning ‘Direct Debit’ because Dr. Rozen-Bakher never authorised EDP to ‘Taking Money’ from her bank account but only via a ‘Direct Debit’. Even worse, there are differences between the two invoices of the FORCED non-fix contract regarding the financial details of Dr. Rozen-Bakher. (see below).
Cancellation of the ‘Direct Debit’ with EDP. Following the FORCED non-fixed contract and its bills, on 07 March 2023, Dr. Rozen-Bakher cancelled the ‘direct debit’ to EDP, yet only to find out the manipulation with the ‘direct debit’, as mentioned above.
Cover-up by EDP regarding EDP Insurance
During the sale of the contract, the representative of EDP spoke about EDP SMART at the price of 7.9 Euro per month, but eventually, EDP added to the contract FULL EDP at the price of 14.9 Euro per month. Worse, EDP mislead in their reply to the complaint on RED Book that they suggested FULL EDP instead of EDP SMART (see Appeal to ERSE against EDP-Red Book (22/04/2023) under Obstruction of Justice by ICCG https://www.rozen-bakher.com/iccg-announcements/24/04/2023-0545).
Cover-up by EDP regarding the Fabricated SMS
Fabricated SMS was received on 15 November 2022 that the contract with EDP Voids. Despite it, EDP argued that this SMS related to the cancellation of the Gas Test on 14 October 2022, which reflects a gap of a Month between the gas test cancellation and the notice about it via SMS (see Appeal to ERSE against EDP-Red Book (22/04/2023) under Obstruction of Justice by ICCG https://www.rozen-bakher.com/iccg-announcements/24/04/2023-0545)
A contradiction regarding the collection payment bills of EDP between the Direct Debit Page and Bank Reports. EDP even argued that they collected bills via Direct Debit and 'Direct Account', despite that there is no such thing a 'Direct Account'.
Only the Payment Bill of EDP for 11/2022 appeared on the Direct Debit Page
In the Bank Report Appeared the Direct Debit of EDP for 12/2022, despite that it does not appear on Direct Debit Page. EDP argued that they collected bills via Direct Debit and 'Direct Account', despite that there is no such thing a 'Direct Account'.
In the Bank Report Appeared the Direct Debit of EDP for 01/2023, despite that it does not appear on Direct Debit Page. EDP argued that they collected bills via Direct Debit and 'Direct Account', despite that there is no such thing a 'Direct Account'.
In the Bank Report Appeared the Direct Debit of EDP for 02/2023, despite that it does not appear on Direct Debit Page. EDP argued that they collected bills via Direct Debit and 'Direct Account', despite that there is no such thing a 'Direct Account'.
Bank Payments to EDP - ‘Taking Money’ instead of via ‘Direct Debit’
Bills Under the Current Fixed-Contract, yet the first bill was collected via direct debit, while after via ‘Taking Money’ from the bank account of Dr. Rozen-Bakher
Differences in financial details between the two bills of the Forced Not-Fixed Contract
(see the full bills below)
Forced Not-Fixed Contract by EDP - Bills that are NOT Under the Current Contract
Suspected SMS that the contract with EDP Voids
Current Fixed Contract with EDP - Electricity and GAS
An email from EDP that mentioned that it’s possible to cancel the Insurance of EDP
Not Working old Meter-Reading of Electricity that was replaced by the technician of EDP with a new smart meter-reading when Dr. Rozen-Bakher entered the apartment, so in the check-in, the electricity meter reading was 000000
Gas Meter Reading when Dr. Rozen-Bakher entered the apartment and made the check-in.
The gas is used only for showers, still, the using of the gas began at the start of November 2022 instead of in mid-October 2022 amid 3 times approval of gas tests by EDP.
