OP221, KPN Operation: Overcharged Mobiles Final Bill

Written By Dr. Ziva Rozen-Bakher

https://www.rozen-bakher.com/iccg-announcements/op221

ICCG Announcement: 13 February 2022, 09:21

Highlights

As part of KPN Mobile Operation, KPN sent a final bill of 82 Euro instead of 23 Euro for the dates of 25.01.2022 until 06.02.2022 (13 days/30 days*53 Euro=23 Euro), as explained below. Hence, the payment of 82 Euro via Dr. Rozen-Bakher’ ING bank account was cancelled and instead, the payment of 23 Euro was made via bank transfer to KPN.

  • A yearly contract with KPN for 2 mobiles in a monthly bill of 53 Euro that was ended on 22 December 2021.

  • After the end of the contract on 28 December 2021, Dr. Rozen-Bakher got a monthly bill from KPN in the same amount of 53 Euro that was during the contract, for the period from 25.12.2021 until 24.01.2022.

  • However, after the request for transfer from KPN to Lebara on 28 January 2022, Dr. Rozen-Bakher got a monthly bill from KPN in a higher amount of 82 Euro instead of 53 Euro for the period from 25.01.2022 until 24.02.2022, despite that she should get a final bill from KPN that does not include the period after the transfer to Lebara.

  • In the light of the overcharge final bill of 82 Euro that KPN tried to collect from Dr. Rozen-Bakher’s bank account, on 13 February 2022, Dr. Rozen-Bakher made a transfer payment to KPN in the amount of 23 Euro for the period from 25.01.2022 until 06.02.2022 (13 days/30 days*53 Euro=23 Euro) instead of 82 Euro for the period of 25.01.2022 until 24.02.2022.

Dr. Ziva Rozen-Bakher

Dr. Ziva Rozen-Bakher - A Researcher in International Relations with a Focus on Security, Political and Economic Risks for Foreign Direct Investment (FDI) and International Trade

https://www.rozen-bakher.com/
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OP095, E.ON-energiedirect.nl Operation: Payment of Final Bill under Cyber and Trying to Force Overcharge Final Bill via Dutch Debt Collector
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OP222, Donation Operation