OP153, ScreenOn Operation

Published Date: 04 April 2023

https://www.rozen-bakher.com/iccg/op153

Highlights

This operation was carried out by ICCG in Netherlands

15 January 2022, First Order - Not Working New Desktop - Return and Refund.
20 January 2022, Second New Order - Second-hand Desktop as a New Desktop with Adhesive Tape to Fix Part of the Broken Package.
See below for Explanations and Proofs:
- 22 January 2022, 14:20. ‘Adhesive New Desktop’.
- 20 January 2022, 22:52. New Order for a New Desktop.
- 20 January 2022, 08:40. ‘Hardware Defective’.
- 15 January 2022, 14:54. Not Working New Desktop.
A Complaint about ScreenOn was given to The Netherlands Authority for Consumers and Markets (ACM)
A Complaint to The Netherlands Authority for Consumers and Markets (ACM) about ScreenOn https://www.rozen-bakher.com/reporting-acm-screenon

22 January 2022, 14:20. ‘Adhesive New Desktop’. ScreenOn provided a second-hand desktop as a new desktop with a broken package and even with adhesive tape to fix part of the broken package. The Netherlands - ScreenOn and Computer Expert LWD B.V. via Mollie: Legal Dispute-ORG-NL-009

On 20 January 2022, 22:39, Dr. Rozen-Bakher paid to ScrennOn via Ideal for a new order of a new desktop (see below), despite it ScreenOn providing a second-hand desktop as a new desktop with adhesive tape to fix part of the broken package. The package will be forwarded further to investigation authorities.

Note, the bank number account of ScreenOn mentioned on their website (see below) is different from the bank account of the payment for the computer via IDEAL - Computer Expert LWD B.V. via Mollie, so the legal dispute will be against both firms, ScreenOn and Computer Expert LWD B.V. via Mollie.

Dr. Rozen-Bakher informed The Netherlands Authority for Consumers and Markets (ACM) via Twitter about ScreenOn Operation.

20 January 2022, 22:52. New Order for New Desktop.

Dr. Rozen-Bakher ordered tonight AGAIN from ScreenOn a NEW DESKTOP.

20 January 2022, 08:40. Update 17:39. Hardware Defective in the First Computer-First Order was confirmed by ScreenOn

ScreenOn confirmed that was a Hardware Defective in the new desktop provided to Dr. Rozen-Bakher. (see below)
ScreenOn refunded the 300 Euro for buying the desktop, yet the collection of the Ideal payment was done via the bank account of Computer Expert LWD B.V. via Mollie, while the refund was done via the bank account of STG MOLLIE PAYMENTS (see below)